Service Regulations
I. General provisions
The Service available at https://defelt.com/ is operated by DeFelt sp. z o.o. with its registered office in Wrocław, entered into the register of entrepreneurs maintained by the Regional Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS number: 0001102704, NIP: 8943235100.
The Service is operated as an online store. The Service offers the sale of Products in the form of finished or customized felt products in Defelt-Felt segment.
Additionally, the Service Provider provides design services of, including but not limited to, furniture, acoustic panels, lighting fixtures, suspended ceilings, loudspeakers, elements improving acoustics and soundproofing elements, toys, acoustic walls, accessories for animals, industrial packaging, containers, packaging, cases made of PET felt and artistic gadgets, as well as the sale of Products on individual orders.
The Regulations apply to agreements concluded via the Website with all persons and entities, regardless of whether the agreement was concluded within the framework of their business activity or whether they acted as consumers, unless it results from the content of specific provisions of the Regulations that they apply only to one group of Customers.
The Regulations are available on the website at: https://defelt.com/. The User may at any time read the content of the Regulations, copy and save the content of the Regulations using the IT system he/she uses, and also print the content of the Regulations directly from the website.
In all matters related to the Service, in particular those related to sales, services, complaints, reporting illegal content, you can contact the Seller via:
a. correspondence address: ul. Rakietowa 35, 54-615 Wrocław
b. e-mail address: claim@defelt.com
II. Definitions
Customer or User – a natural person, legal person or organizational unit without legal personality, who uses the Service;
Account – an individual account for each registered Customer within the Service. The Account is available to the Customer after logging in by using their e-mail address and individual password, assigned by the Customer during account registration, or another one set later by the Customer after changing the password to the Account;
Consumer – User who is a consumer within the meaning of Art. 22[1] of the Civil Code (Polish law), including an entrepreneur with consumer rights, i.e. a natural person concluding an agreement directly related to their business activity, when it results from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Economic Activity or within the meaning of the relevant provisions of the country of their residence;
Service or Website – https://defelt.com/ website, through which the Seller offers Services and Products to Users under the terms and conditions specified in these Regulations;
Product – a product in Defelt-Felt segment offered for purchase through the Service;
Entrepreneur – a User who is an entrepreneur within the meaning of art. 43[1] of the Civil Code (Polish law);
Regulations – these regulations of the Service;
Sales Agreement or Agreement – a sales agreement concluded between the Seller and the User, under the terms and conditions specified in these Regulations;
Services – services provided by the Service Provider to Users electronically within the meaning of the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
Service Provider or Seller – DeFelt sp. z o.o. with its registered office in Wrocław at ul. Gubińska 15/51, 54-434 Wrocław, entered into the register of entrepreneurs maintained by the Regional Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register under KRS number: 0001102704, NIP: 8943235100;
III. Rules of using the service, rights and obligations of users
- The User is obliged to read the Regulations in detail.
- The User is obliged to use the Service in accordance with its intended purpose and to refrain from any activity that could disrupt its proper functioning. Such activity shall include in particular:
a) posting or distributing content containing any viruses, malware, worms, Trojan horses, harmful code, or other means that may damage the Service;
b) automated use of the Service, which may lead to, for example, excessive server load;
c) attempts to gain access to those elements of the Service that are not publicly available;
d) preventing or hindering the use of the Service by the Service Provider or other Users;
e) posting content for which the Service Provider has not expressly consented, in particular advertisements and promotional materials of Users or other entities.
Minimum requirements for stationary devices:
- Operating system: Windows 10+, macOS Catalina+, iOS 13+, Android 8.0+, Ubuntu 18.04+.
- Processor: Intel Pentium 4 or higher, supporting SSE3.
- RAM: Minimum 4 GB (6 GB recommended).
- Screen Resolution: 1280×1024 or higher.
- Internet Connection: 4G/LTE or broadband (min. 1024 kbps).
The Service Provider declares that it does not apply individual price adjustments based on automated decision-making. Customers are recommended to use anti-virus software and complex passwords to minimize risks.
IV. Registration and use of the account
Using the Services generally does not require an Account, except for specific functionalities. Creating an Account requires providing an e-mail address and a password (min. 6 characters). The Seller may block or delete an account if data is found to be unreliable or contrary to regulations.
V. Placing orders and sales agreement
To place an order, the User adds Products to the “basket”, selects delivery and payment methods, and provides necessary personal/business data. The Agreement is concluded upon confirmation sent by the Seller via e-mail.
VI. Product sale conditions
Dimensions are in millimeters (mm). PET felt shows natural color and structural variations between batches, which do not constitute defects. The Seller recommends selecting colors from a physical sample book rather than a screen.
VII. Customized and individual orders
For customized orders, the right of withdrawal is limited once production starts. Individual orders are governed by the General Terms and Conditions of Sale (GTC/OWS).
VIII. Payment terms
Prices are gross (including VAT) in EUR. For Polish orders, conversion to PLN follows the NBP rate from the day preceding the invoice. Payment is due within 7 days (or 14 days for orders >1,000 EUR).
IX. Delivery of products
Risk transfer follows INCOTERMS 2020 Ex Works (EXW). Customers (excluding Consumers) must inspect shipments upon delivery and report damage within 7 days.
X. Storage of products
If delivery is postponed at the Customer’s request, the Seller may charge storage fees. Maximum storage period is 14 days.
XI. Product use
Temperature range: -20°C to +65°C. Protect from water and direct sunlight. Mechanical damage (abrasion) is not a defect.
XII. Complaints (warranty and guarantee)
Statutory warranty (rękojmia) is excluded for non-consumers. Complaints should be sent to claim@defelt.com with order number and photos of the defect.
XIII. Nonconformity (consumer warranty)
Consumers may request repair or replacement if a Product is non-compliant. Liability lasts for 2 years from delivery.
XIV. Product reviews
Only registered Users may post reviews. The Seller does not post false reviews.
XV. Illegal content (DSA)
Users may not post Illegal Content. Reports can be sent via the Contact Point: claim@defelt.com.
XVI. Right of withdrawal
Consumers have 14 days to withdraw, except for personalized/custom-made products.
Guarantee conditions
I. General conditions
- 12 months guarantee from the sales invoice date.
- Valid for non-consumer entities only.
- Valid within Poland and EU countries.
II. Subject of the guarantee
Covers manufacturing defects detected before assembly. Does not cover Products that have been cut or modified. Usage of >10% of the Product constitutes acceptance of quality.
III. Submission of claims
Overt defects must be reported within 7 days. Hidden defects must be reported within 7 days of discovery. Replace/repair decisions are made by DeFelt based on production capabilities.